Frequently Asked Questions
Find answers to common questions about Google products, shipping, and support.
How can I track my Google Store order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also view your order status by visiting the 'Orders' section in your Google Store account.
What is the return policy for Pixel devices?
You can return most items within 15 calendar days after the day you receive them. For Nest thermostats and other specific electronics, the window remains 15 days, provided the items are in their original condition.
Do Google products come with a manufacturer warranty?
Yes, all new Google hardware products come with a limited warranty that covers defects in materials and workmanship under normal use. Warranty periods vary by device and region.
Which payment methods are accepted?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. You may also use Google Pay or apply for Google Store Financing on eligible purchases.
Does Google offer international shipping?
Currently, the Google Store only ships to addresses within the same country where the order was placed. We do not support international shipping or freight forwarding at this time.
How do I get technical support for my device?
You can visit the Google Help Center online for troubleshooting guides or contact our 24/7 support team via chat or phone for direct assistance with your hardware.